Frequently Asked Questions - Help
Below you will find a number of frequently asked questions. We hope we can answer your questions here, but if not please email us info@ghm-micro.com and a sales associate will be more than happy to assist you.
Sales FAQ's
What payment methods do you offer?
How long can I get my quotation?
Quality FAQ's
What is the warranty on the parts you sell?
I have received faulty or counterfeit products from other
distributors, how do I know GHM Microelectronics are good?
Website FAQ's
How do I use your part search utility?
Shipping FAQ's
Can you ship on our UPS, FedEx or DHL account?
Can I get the order shipment tracking information?
Answers
■ What is the warranty on the parts you sell?
All parts sold by GHM Microelectronics carry a 60 day form, fit and function guarantee. All our parts come with our own Certificate of Conformance that guarantees the parts will meet all of the manufactures specifications. If the parts you receive don’t meet the form, fit and function specs of the manufacturer we will replace the parts or refund your money. Our policy is; if the parts are rejected on incoming inspection for non-functional reasons you need to contact us with in 5 business days to request an RMA. If you have any failures or problems with the parts during production, installation or testing please email us: info@ghm-micro.com within 60 days of receipt of the parts.
■ What is your minimum order?
Our minimum order for in-stock items is $30.00usd and non-stocked items is $300.00usd.
Can I order online?
No, we don’t sell directly off our website, all the components stock update frequently, the market price can change day to day depending on supply and demand. So we ask you to email us: sales@ghm-micro.com or submit a request for quote and one of our sales associate will contact you with price and delivery promptly.
■ How long can I get my quotation?
The quote you receive from us is good for 24 hours, since we deal with variety of electronic components, the market price can change day to day depending on supply and demand. In most cases if you come back in 2-10 days and the parts that we quoted you are still available we can honor our quote. In other cases you might come back to order the parts and the lot of parts we were offering have been sold. We advise you to let your sales associate know when you plan on buying the parts and we can look at putting a hold on them until you are able to issue a hard copy purchase order.
■ What payment methods do you offer?
We accept payment via wire transfers, Paypal, Western Unions, Escrow and offer Net terms to qualified customers.
■ Do you accept credit cards?
No, we don’t accept Credit Cards.
■ I have received faulty or counterfeit products from other distributors, how do I know GHM Microelectronics are good?
We only work with trusted vendors and sources, ensuring that our clients receive the highest-quality of electronic components available. Additionally, GHM submits each electronic component through a variety of internal and external third-party tests to alleviate any concerns of low-quality or counterfeit parts that are rampant on the marketplace.
■ How do I use your part search utility?
Its simple, just enter the manufacturer part number into the search box and click “Search”. You will get a set of results (or if there is only one match you will be taken directly to the item detail page), locate the part you are looking for then click “Select”. This will take you to the item detail page where you can see the quantities that we have in-stock and available to us. Then you can submit a request for quote and a sales associate will contact you shortly with price and delivery.
■ Can you ship on our UPS, FedEx or DHL account?
Yes, if your order is paid by wire transfer, Paypal or Western Unions or Net terms we can ship your order to any location you desire and are able to ship it using your shipping account number to ensure you get your negotiated rates.
■ Can I get the order shipment tracking information?
Yes, our sales associate will send the order shipment tracking No. and HAWB’s to you by emails.
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